These terms may have changed since you last reviewed them

Please note that these terms may change from time to time and the most current version of these terms at the time of your order for our services will apply.

Where to find information about us and our services

You can find everything you need to know about us, Chronic Fatigue Companion Limited and our services on our website or by contacting us with any enquiries before you order. We also confirm the key information to you in writing after you order.

The price to access our online content and sessions will be displayed on our website. The available payment methods will also be displayed during the booking/order process.

Sometimes we reject orders

Sometimes we reject orders for our online content or our services, for example, because you are located outside the UK or because the content or booking was mispriced by us. When this happens, we let you know as soon as possible and if you don’t want to re-arrange a session or continue with your order, we will refund any sums you have paid.

We charge you when you order 

We will take payment for the services at the time of booking.

Customer Responsibilities for online content

When you have paid for access to our online content and materials, we shall invite you to create a username and password. Please keep your username and password safe and do not share it with anyone else otherwise this would be considered a breach of these terms.

We’ve worked really hard to create content which we hope will be really helpful to you. Therefore, please respect the time, effort and work we have put in, in order to create it. By accessing, streaming, downloading or using the content you agree that you shall not:

• Disclose our online content to any third party; or
• except as may be allowed by any applicable law:
• attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the website, content and supporting documentation (as applicable) in any form or media or by any means; or
• attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the website or content.
• access all or any part of the content in order to build a product or service which competes with our content, website and our business; or
• use our website and its content to provide services to third parties; or
• license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the website or our content available to any third party; or
• introduce or permit the introduction of, any virus or any other vulnerability that could cause us harm into the content, website and our network and information systems.

If you have booked a session with us, as these services are for specific dates and times, you cannot change your mind

As we set aside time for your preferred date and time of your booking, the 14 day cooling off period does not apply and you cannot change your mind and receive a full refund once the booking has been made.

However, if for any reason you wish to speak with us about your booking or if you would like to re-arrange your booking time, you can contact us at [email protected] or fill out the form on or contact us page here https://www.chronicfatiguecompanion.com/contact 

Your legal right to change your mind for purchasing online content. 

For the purchase of our online content you have 14 days after the date we confirm your order to change your mind about a purchase, but please note you lose the right to cancel your purchase of our online content, when you start to download, access or stream it.

How to let us know and what happens next. If you change your mind about ordering online content and you have not yet downloaded or accessed it then please contact us for a refund. We will refund you as soon as possible and within 14 days of you telling us you've changed your mind. We refund you by the method you used for payment. We don't charge a fee for the refund.

We charge interest on late payments

If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount. 

We pass on increases in VAT

VAT may become applicable at some point, when that happens and VAT is applicable, and the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We're not responsible for delays outside our control 

If our supply of our website content or we are unable to provide our services to you due to an event outside our control, such as delay of third party suppliers, fire, flood, epidemic or pandemic, loss of utilities, including internet we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact us to end the contract and receive a refund for any services you have paid for in advance, but not received, less reasonable costs we have already incurred in taking steps to provide the services. 

You may have to provide certain information to us

We may need certain information, authorisations, consents or approvals from you in order to provide the services. For example, we may need you to complete or sign certain paperwork before a booking can take place. Please provide us with such information in a timely manner otherwise we may have to delay or re-arrange your booking.

We retain our proprietary rights in our services, online content and any other materials provided to you 

We shall retain ownership of all intellectual property and proprietary rights in the online content and other materials we provide to you as part of your booking and our services (materials).

We give you permission to use our proprietary and intellectual property rights in our materials solely in order to receive and use the services for your own personal use.

Our responsibilities 

We shall provide you with our sessions services with reasonable care and skill.

We will try to make sure the content and our website is available 24 hours a day, seven days a week, except for planned and emergency maintenance.

We make no promises nor reassurances that: 

• your use of our website or content will be uninterrupted or error-free;
• that our services, website, content and materials and any supporting documentation and/or the information obtained by you through our services will meet your requirements;
• the website or our content will be free from vulnerabilities or viruses.

You have rights if there is something wrong with your service

If you think there is something wrong with your service or any of our online content, then please contact us in the first instance. 

We can change services and these terms

Changes we can always make. We can always change a service or our online content to reflect changes in relevant laws and regulatory requirements which may impact on how we deliver the services.

Price increases We may have to increase or alter our prices to reflect increases in our direct costs or if you request a change to the services. If our prices change we will let you know. If you do not agree to the price change, you can cancel your booking and we will refund any sums you've paid in advance for the session you won't receive. However, if you have already accessed our online content then you will not be able to cancel your order.

We can suspend supply (and you have rights if we do) 

We can suspend the supply of a product. We do this to:

• deal with technical problems or make minor technical changes;
• update the product to reflect changes in relevant laws and regulatory requirements; or
• make changes to the product (see We can change services and these terms).

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending access, unless the problem is urgent or an emergency.

We can withdraw services

We can stop providing certain online content or providing certain types of sessions. We will give you as much notice as we can in advance and we refund any sums you've paid in advance for services which won't be provided.

We can end our contract with you 

We can end our contract with you for a service and claim any compensation due to us if:

• you don't make any payment to us when it's due and you still don't make payment within 7 days of our reminding you that payment is due; or 
• you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the service.

IMPORTANT STUFF YOU NEED TO KNOW

Disclaimer

Please note that we’re not medical professionals and we don’t have any medical qualifications. Our services and online content is based on our own experiences and journey with chronic fatigue syndrome in the hope that it will help you too.

By accessing our online content or by booking a session, you agree that you are solely responsible for creating and implementing your own physical, mental and emotional well-being, including all decisions, choices, actions and results arising out of or resulting from anything on this website or any of the services and products offered.

As such, our services are provided on an “as is” basis and you agree that you take sole responsibility for results obtained from the use of our content, services and materials and for conclusions and actions or omissions drawn from such use. We cannot be responsible nor liable to you for any loss or damage to you from any actions or inaction, or for any direct or indirect result of your use of our content or services.

Mentoring and online courses are not a substitute for professional or medical support and we would always advise that you seek advice from your medical and/or mental health professional.

We don't compensate you for all losses caused by us or our services

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

 

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section, “We're not responsible for delays outside our control”. 

 

• Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
• A business loss. It relates to your use of a product, content. documentation or session for the purposes of your trade, business, craft or profession.

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice: [LINK TO PRIVACY NOTICE]

You have several options for resolving disputes with us

If you are unhappy. We will do their best to resolve any problems you have with us or our services. Please contact us if you are unhappy with any part of our services.

Resolving disputes without going to court Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to Consumer Arbitration through their website at https://www.cdrl.org.uk/consumer-arbitration  If you are not satisfied with the outcome you can still go to court.

You can go to court. These terms are governed by English law. Wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.

You can only transfer your contract with us to someone else if we agree to this. We may not agree if we feel that the other person to whom the contract is transferred will not fulfil the obligations under the contract. 

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.